A 4-star Hotel and Casino in the beautiful country of Syria with 250 rooms for up to 750 guests. They have 8 locations. The locations ranged from Andalusia Spain to Damascus, and Beirut Lebanon. The three locations in Spain were established with; Property one and two, 500 rooms, 100 Suites, and 100 Queen sized beds, and 200 with double sized Queen sized beds, with In-house bar, and restaurant ( this is the average size for an no casino property); The locations with a Hotel and casino (three) have 1500 rooms, which had 300 Suites, 200 Single Queen Sized Beds, and 1000 Double queen sized beds. The main clientele of this establishment is predominately diplomatically involved dignitaries, because of this there are no mas-media commercialization or marketing of the establishment and its' amenities. Our clientele were normally sensitive members of society and governments, various international embassy's and other international organizations like the United Nations, and Executive Branch members of various countries. We worked 98% on a contract, and confidentiality basis. Responsibilities: Leading a team of 8 General and Assistant General Managers, 3 Casino General & Assistant General Managers, 3 Cage Managers, 8 Food and Beverage Managers, and three country managers within a 4 Star hotel-casino establishment from a multitude of different nationalities and spanned over three countries on two continents. In direct charge of a budget exceeding $20 million yearly. Manage the P&L of the Region and director of the ‘Human Resources department’. Within each area there are a team of one human resource employee per 200 general employee population, which I was their direct supervisor. Achievements: · The area manager communicated with me daily, weekly, monthly, and quarterly on statistics or current HR developments. I audited each location or a monthly basis. Likewise, I performed various random audits to properly evaluate quality, budget, and staffing standards. · Worked closely with the CEO and Leadership Team in strategic planning and future growth of the organization. Collaborated with business unit leaders to identify HR strategies that will support the accomplishments of their strategic initiatives. · Developed progressive and proactive talent management, compensation, performance management, and benefits programs to meet the strategic objectives of the business. · Established credibility throughout the organization with management and associates in order to be an effective listener and problem solver of people issues determined and recommend associate relation practices necessary to establish a positive employer-associate relationship, · Developed new policies and procedures reflecting the changing demands of the business and supports the achievement of its strategic objectives. Consulted legal counsel to ensure that policies comply with federal and state law. · Managed the resolution of associate concerns, disputes, and grievances. When required conducted internal investigation observing essential legal protocols for documentation and resolution. Engaged, when necessary, with an external consultant to conduct the investigation. · Developed programs to allow the company to embrace diversity and inclusiveness of all backgrounds and to permit the full development and performance of all. · Oversight and administration of AA Programs and record management in the organization. · Met or exceeded budget revenue and profitability targets and Owner's Expectations. · Conducted operational reviews with Company General Mangers to discuss and evaluate monthly financial statements, guest satisfaction scores, and related social media comments and rankings and sales production against established goals. · Conducted periodic meetings with hotel managers. · Developed business plans, annual budgets and strategies based on the Owner's Expectations, the competitive environment, business environment, and client and guest needs.

Responsibilities: Performed feasibility studies for proposed locations. Reported to President of company of recommended locations. Signed agreements for contractors, applied for permits, purchased land for construction, and interior decorators. Assigned a staffing advocate for Opening the new build hotel, involved with recruiting a whole new hotel with the GM. Managed the induction program and all of the H&S functions within the hotel. Achievements: · Met this challenge head on, undertaking all pre-opening functions including pre-ordering supplies, organizing dummy runs and identifying sales leads. · Set up Reservations, Reception, Housekeeping and Gaming Areas. · Implemented Room Service. · Provided cover until the acquisition of the General Manager. · Managing 200+ staff

A 4-star hotel-casino in the heart of Damascus Syria, servicing a varied clientele from diverse market segments and geographical areas with an annual turnover of over $2m and a staff of 50. Responsibilities: · Achieved company specified revenues and increased savings. Position and established a forecast for the hotel to achieve maximum revenue weekly, monthly, and quarterly to increase ADR and REVPAR. Projected future sales based on history and the market to forecast accordingly to maximized revenue and increased savings. Prepared staffing. Accounted for all expenses on a daily, weekly, monthly basis as compared to occupancy and budget. · Ensured exceptional customer service to all guests and protected guest privacy and safety when within reasonable control of the position to do so. Ensured the hotel is meeting all standards including customer service, reservation process, safety and security/loss prevention, breakfast, maintenance, housekeeping and laundry standards. · Human Resources and Training & Development. Interviewing, recruiting, hiring, disciplinary action, counseling and progressive discipline, terminations, mentoring, federal labor regulations, documentation and retention, file maintenance and retention, and training & development. Administration of orientation materials, uniforms, standards, expectations, job descriptions, handbooks and other resource materials is expected. Achievements: · Successfully developing and training new Heads of Departments in all areas of the operation. · Increasing the GOP by over delivering on both accommodation and food and beverage revenue · Whilst decreasing expenses · Implementing training plan for the operation · Spearheaded “Customer Excellence” program to monitor feedback from guests, which enhanced managements view of guest perception, and eventually increased service quality. · Managing 50+ staff.

•Identifies training and development needs by analyzing organization results, job requirements, operational problems, plans and forecasts, and current training programs. •Satisfies training and development needs by researching, designing, or purchasing training programs and media; introducing new trends in training and development. •Presents training and development programs by identifying learning objectives; selecting instructional methodologies. •Evaluates training and development effectiveness by assessing trainee performance; counseling section sergeants and soldiers regarding future training and work restructuring. •Selects and maintains training equipment by evaluating equipment and service capabilities; arranging for repair or replacement. •Designs and maintains physical facilities by consulting with contractors and suppliers; specifying requirements to support training activities. •Completes training requirements by scheduling and assigning trainees and instructors. •Maintains training and development staff by recruiting, selecting, orienting, and training instructors and support personnel. •Maintains training and development staff job results by coaching, counseling, and disciplining instructors and support personnel; planning, monitoring, and appraising job results. •Maintains knowledge of instructional technologies by attending workshops; reviewing professional publications; establishing personal networks; participating in training groups.

Business Administration, Bachelors

Business Administration, Associates

Military Occupational Training , Graduation

Secondary Education, Diploma